Get in touch
| What it is about | When you will hear back |
|---|---|
| A booking happening today | Within the hour, and call us if it is urgent |
| Anything about safety | Straight away, at any hour |
| A gallery you are not happy with | Same day |
| Everything else | Within one working day |
Something went wrong during a booking
End the booking, get yourself somewhere safe, and call 911 if you need to. Then tell us. You will not be charged, and nothing about the money matters more than this.
For anything else that went wrong, email us with the date and what happened. We investigate every report, we tell you what we found, and we can suspend a Sidekick's account immediately while we look into it.
Things that come up
My Sidekick has not arrived
Message us. We will reach them and either get them moving or find a replacement. If nobody can get to you, you are refunded in full.
I am not happy with the photographs
Tell us within seven days. We will either arrange a reshoot or refund you. We do not make you argue for it, and we would rather hear it than not.
I need my gallery again
We hold galleries for 90 days. Email us and we will resend the link. After 90 days it is gone, so download what you want to keep.
Can I ask for the same Sidekick again?
Yes. Say who in your booking request. We cannot promise they are free, but we will try, and during the beta we usually can.
I want my Shotzi mark removed from a photograph
Ask and we will send you a clean file. There is no charge for that and there never will be.
I run a venue and want this regularly
Email us rather than booking one at a time. We can set up a standing arrangement, still billed per visit, with no retainer and no minimum.
I applied to be a Sidekick and have not heard
Every applicant hears back within three days, including a no. If it has been longer, your application did not reach us. Email and we will sort it out.
Where we are
Shotzi is based in Greenville, South Carolina, and that is the only place we send creators in person at the moment. Upload and Edit works from anywhere in the United States.
For anything legal, see the terms of service and the privacy policy.